Thato Dutch

Conversation Designer + Copywriter

I write what brands say, in ads and in the AI that talks to their customers.

See the AI work See the writing

Talk to the Fabric Matchmaker →
A live shopping assistant I designed for a deadstock fabric shop.

Mercury Award for Innovation, 2022 · 100k sessions on Alexa and Fire TV · Loeries, Eagles and Creative Circle awards

I spent ten years as an advertising copywriter at DDB, Saatchi & Saatchi, Ogilvy and Network BBDO, writing for brands like Visa, Emirates and McDonald’s. Then I moved into conversational AI, and I still do both.

At Cashew.ai in London I designed and wrote voice experiences on Alexa and Fire TV for Tripadvisor, Amazon Ads, Honda and others. These days I design AI assistants end to end and ship them as live prototypes, and I write copy, from product descriptions to campaigns.

A lot of what I learned in advertising, like writing for radio and directing voice talent, turned out to be exactly what voice AI needed.

Building has the AI work: the assistants, the voice experiences, and how I test them. Writing has the copy.

See the AI work See the writing

Recognition

Mercury Award for Innovation, 2022. U.S. Travel Association. Won by Visit Orlando for the Tripadvisor Alexa experience I designed.
Campaign Magazine. Named one of 30 Future Leaders.
Loeries, Eagles & Creative Circle. Awards for advertising craft.